Job Description
Department Statement: The Watts College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.
Apply before 11:59 PM Arizona time the day before the posted End Date. Job Profile: Academic Advisor 1 Non-Exempt
Job Family: Academic Advising
Time Type: Part time
Max Pay - Depends on experience: $26.44 USD Hourly
Job Description: ASU's Watts College of Public Service and Community Solutions is seeking a part-time Academic Success Advisor to join our advising and recruitment team at the Downtown Phoenix Campus. This position is intended for professionals invested in student-centric academic advising driven to support the college's mission to foster innovative solutions, community impact, and student success.
This individual will assist current and incoming students on their academic journeys, aiming to align their educational goals with career aspirations through a combination of in-person and virtual academic support services and strategic outreach.
Across recruitment and advising staff, our mission is to help students identify and achieve their academic goals. The Watts Way emphasizes shared responsibility for student success and our commitment to innovating new ways of understanding and supporting our students. It's all about working together to help our students succeed.
Salary Range: Depends on Experience (DOE)
Essential Duties: Provides academic advising by using collegial interpersonal skills and an ability to communicate effectively in person, via Zoom, in writing, and by phone.
- Ensures ongoing student satisfaction with their program and degree progress, providing follow-up to confirm satisfaction with services.
- Proactively monitors student academic performance; addresses student concerns and questions;
- Manages escalations and reports results to stakeholders.
- Collaborates with students to identify academic options including degrees, tutoring, counseling, career services, success coaching, study abroad programs, research, and internships.
Recruitment & Retention: Participate in initiatives to attract and retain students, representing the college at events and/or design and deliver dynamic presentations that encourage student interest in degrees, admission and enrollment. May include local travel.
New Student Initiatives: Contribute to teaching ASU 101 (if applicable), support academic advising at new student orientations and admitted student events when needed, including managing transfer credit evaluation
Leadership opportunities: Recognize issues that affect the advising experience and provides suggestions in response. Assist with the coordination of academic success programs or advising policy development and implementation.
Other duties as assigned.
Desired Qualifications: - Experience in college-level academic advising, including both online and campus-based students at Arizona State University
- Experience in working effectively in an environment subject to quickly changing priorities, especially during busier seasons.
- Experience in communicating clearly, kindly, and concisely in writing while thinking ahead to anticipate future questions
- Experience working at ASU with Salesforce, Peoplesoft, and other student support tools.
Knowledge, Skills and Abilities: - Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
- Eagerly builds knowledge of key university, or college/department/school resources.
- Possesses a clear understanding of the following:
- The college and department mission and values and how these lead our student-centric advising.
- ASU's transfer credit resources
- ASU's internal systems that play a role in recruitment and advising, including degree progress tools, Salesforce and Peoplesoft
- Recognizes issues that affect the admission and advising experience and provides suggestions in response.
- Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
- Uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools) to monitor student academic progress.
Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Driving Requirement: Driving is not required for this position.
Location: Off-Campus: Phoenix
Funding: No Federal Funding
Instructions to Apply Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO: To be considered, your application
must include
all of the following attachments:
Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
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Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Arizona State University
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