Join the Winning Team at IGT Global!
IGT is seeking a Call Center Associate in our Jacksonville, FL team. This position is a Home / Remote role, but candidates must live within a commutable distance to our Jacksonville office. The first week of training will be at IGT’s office location. IGT’s Call Center receives incoming calls from lottery retailers from across the U.S. Call Center Associates assist and provide basic troubleshooting support for IGT equipment and systems. This is NOT a sales position. IGT’s Home / Remote employees must have a high-speed internet connection with a hard-wired connection into your router with a safe and quiet place to work. IGT will provide you a desktop or laptop, monitor(s), and accessories. This IGT Call Center operates 24 / 365 and offers 2 shifts (1st, 2nd) with paid shift differentials for hours that qualify. Working a Saturday and/or Sunday is also required.
IGT employees in this role receive the following (all benefits mentioned are subject to policy and eligibility requirements) :
Required
High School diploma or equivalent
1+ year of customer service experience within a call center or comparable industry
General computer knowledge with basic data entry skills
Must be an active listener and a clear communicator working with various types of customer
Good written and verbal communication skills
Flexible or open to various shifts if your preferred shift is not available
Preferred
Experience from IT HelpDesk or End User Customer Service is a plus
Knowledge of using technical manuals, basic I.T. troubleshooting, or similar is a plus
Understanding of call center metrics and systems (schedule adherence, call management, etc) also a plus
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
-#LI-LF1
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