Clienteling Coordinator (CRM) Job at James Free Jewelers, Dayton, OH

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  • James Free Jewelers
  • Dayton, OH

Job Description

Clienteling Coordinator:

Qualifications:

  • Previous retail experience
  • Good understanding of luxury business, customers, competitors, and products
  • Data Driven
  • Strong client focus
  • Team/people management
  • Problem-Solving, proactivity, and empathy
  • Passion for luxury and creative culture
  • Detail oriented, organized, and professional
  • Excellent communication and interpersonal skills with a proven ability to communicate effectively 

Responsibilities:

  • Support, mobilize & inspire a community of clienteling experts/ambassadors, across our store to elevate our ability to bond with clients and enhance the offered experience
  • Set up a Clienteling mindset in-store
  • Train associates on the CRM
  • Develop and ensure a Clienteling routine in all stores
  • Track the store’s Clienteling performance and meet with Management on deliverables
  • Clienteling for special store events-drive event traffic
  • Confirm all pertinent contact information is captured in the ARMS software program
  • Alert associates on inactive clients thru multi-channels to renew interest in the brand
  • Hours M-F 9a-5p
  • 401K, Health/Dental and more EOE

Job Tags

Full time,

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