Job Description

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work and event spaces with a vibrant social atmosphere for business, leisure, and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others' progress as our own by seeking opportunities, connecting with meaning, and making an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

We’re looking for a true leader — not just a title

We’re seeking a dynamic and visionary Director of Operations who leads through collaboration, not hierarchy. Your ability to unite people, empower teams, and drive performance through shared purpose will be key to your success.

This role goes beyond operational oversight. It’s about leadership, strategic thinking, and having a meaningful impact. It’s a development pathway to a future General Manager position, ideal for someone with strong Head of Department experience who’s ready to step into a large-scale hotel leadership role.

As Director of Operations, you’ll partner with the General Manager to oversee daily operations across key departments including Food & Beverage, Front Office, Housekeeping, Spa, and Engineering. You’ll guide department heads, shape future strategy, and ensure consistently exceptional guest experiences.

We are looking for a passionate, experienced, and hands-on hospitality leader to join our team and elevate the guest experience. This is more than just a management role—it’s an opportunity to make a meaningful impact by shaping team culture, enhancing service standards, and driving operational excellence at every level.

As a key member of our leadership team, you will mentor and empower department heads, guiding them to deliver high standards of service and performance. Your leadership will be crucial in enhancing guest satisfaction, ensuring smooth daily operations, and creating a collaborative, supportive environment where employees are motivated to give their best.

You will be responsible for leading strategic initiatives aimed at improving service delivery, increasing operational efficiency, and optimizing profitability. With a strong focus on continuous improvement, you will seek opportunities to streamline processes, enhance team workflows, and introduce innovations that set our hotel apart.

This is a highly visible role, requiring you to be a hands-on leader, especially during peak business periods and key operational moments. Your presence on the floor will demonstrate a strong commitment to both guests and team members, reinforcing a culture of accountability, support, and professionalism.

You will also play a pivotal role in ensuring that our property consistently adheres to brand standards, safety protocols, and regulatory compliance. Your eye for detail and high standards will help maintain the integrity of the Pullman brand while delivering a safe and welcoming environment for all.

At the heart of everything, you will champion Pullman’s Heartist culture, fostering a workplace where people feel valued, empowered, and inspired.

Qualifications

• 5+ years in senior hotel operations or multi-department leadership
• Strong commercial acumen and experience with budgets, P&L, and service delivery metrics
• A proven ability to coach, develop, and engage diverse teams
• A growth mindset, a proactive approach, and natural influencing skills
• A valid Manager’s Certificate and full working rights in New Zealand

Additional Information

Why join Pullman Auckland?

Our People + Culture

We are who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Car Park while on duty
• Daily staff meals provided
• Your loyalty card entitles you to discounted hotel stays, food and beverage rates, and spa treatments worldwide
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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