Job Description

**Job Description:** This position requires office presence of a minimum of 5 days per week and is only located at the customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening for a NOC Analyst to provide remote support to the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment. **Job Duties/Responsibilities:** This role will include, but will not be limited to the following responsibilities: + Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process. + Troubleshoot network systems when necessary and make improvements to the network. + Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts + Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC. + Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance. + Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture. + Experience working with cloud-based networks. + Support all operational security requirements for network devices and network operations tools applications + Support of the following NOC functional areas that include, but are not limited to: + Wireless LAN + Firewall management + Internet Protocol (IP) address management + Domain Name Server (DNS) administration Understand dynamic multipoint VPNs + Strong written and verbal communication skills + Establish plans and goals for self that meet the customer current or future project's needs + Prepare or participate in preparing NOC performance reports as required + Monitor, create, edit, and enforce all standard operating procedures, processes and timelines **Required Clearance** Public Trust (#publictrust) (#clearable) **Required Qualifications:** + Bachelor's degree in related field or equivalent experience + 5 years of experience in IT support or related field, preferability in network engineering or operations + 2 years of experience providing network support in one or more of the following areas: + Juniper SRX Firewalls configuration, troubleshooting, Policy configuration + Wireless Access Point (enterprise level) Management and Administration + Cisco ISE 3.0 (or later) configuration of access/authorization policies + Cisco CCNA or Cisco CCNP certification, required within 60 days of start - non-waivable + At least one of the following networking certifications by day one of hire: + Implementing Cisco SD-WAN Solutions v2.0 (300-415) + AWS Certified Solutions Architect - Associate + Microsoft Azure Networking Solutions (AZ-700) + CompTIA Cloud+ Experience troubleshooting and fixing LAN/WAN network incidents + **Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements** + Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process **Desired Qualifications** + Experience using and managing SPLUNK search heads + Experience in Windows 2012 or higher and/or Linux server administration + Cisco CCNP certification + Juniper JNCIA-SEC certification + Extreme certifications covering switching or network access control + Ability to obtain Top Secret/SCI security clearance if required. Our NOC Analyst's earn between $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone **Weekly Hours:** 40 **Time Type:** Regular **Location:** Mesa, Arizona It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

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Holiday work, Temporary work, Local area, Remote job, Shift work, Night shift,

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