Senior Manager - Site Reliability Engineering (SRE) Job at Wise Skulls llc, Kansas City, MO

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  • Wise Skulls llc
  • Kansas City, MO

Job Description

Title: Senior Manager - Site Reliability Engineering (SRE)
Location: Kansas City, MO (Hybrid)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:

We are seeking a seasoned Senior Manager SRE to lead incident management and production support for a major client account. The ideal candidate will have strong communication skills, extensive experience with SRE tools, and the ability to confidently manage high-impact situations, including direct interactions with client VPs.

Key Responsibilities:

  • Lead and manage incident calls, acting as the primary contact for client executives during critical situations.
  • Build and maintain strong client relationships, ensuring transparency and trust.
  • Oversee production support operations and drive continuous service improvement.
  • Leverage SRE tools to monitor, analyze, and enhance system reliability and performance.
  • Collaborate with cross-functional teams to resolve issues and prevent future incidents.

Key Requirements:

  • 18+ years of experience, with a strong focus on Site Reliability Engineering and production support.
  • Proven track record of handling incident management at senior client levels.
  • Excellent verbal and written communication skills.
  • Proficient with industry-standard SRE tools and best practices.
  • Strong leadership, analytical, and decision-making skills.

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